Operator, Service I

Responsibilities

• Receives and processes incoming switchboard calls.
• Answers and transfers incoming internal and external calls (80% of role).
• Maintains departmental reports (10% of role).
• Assists department with mailings (5% of role).
• Trains new employees (5% of role).

Skills

• Organizational skills.
• Good judgment and customer service skills.
• Strong listening skills.
• Good verbal and written communication proficiency.
• Proficient grammar skills.
• Ability to navigate through the Windows operating system environment.
• Good typing and talking skills.
• Ability to multi-task.
• Ability to remain in a stationary position for extended periods of time.

Requirements

• Microsoft Office proficiency.
• Familiarity with computer console and directory.
• Working knowledge of switchboard equipment (preferred).

Work Environment

Typical office environment.