SERVICE OPERATIONS SUPERVISOR - COMPUTER REPAIR

Major Responsibilities

• Provide strong leadership, coaching, and direction to a cross-functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction.
• Oversee all parts ordering, returns, and quality control processes to ensure timely execution and high standards in inventory management.
• Ensure customer service standards are consistently met, managing escalations and complex service issues with professionalism and empathy.
• Monitor and optimize department performance across key metrics, including customer satisfaction, repair productivity, revenue generation, and operational efficiency.
• Participate in hiring, onboarding, and staff development, ensuring all team members are equipped with knowledge and support to perform effectively.
• Assist in creating efficient scheduling to ensure optimal staff coverage during peak and non-peak hours.
• Maintain up-to-date technical certifications for the service team to ensure compliance and capability in servicing current technologies.
• Oversee the appearance, organization, and maintenance of the service department and parts room to reflect operational excellence.

Education & Experience

• A high school diploma or equivalent.
• An associate or bachelor's degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certification required within 120 days of hire.

Physical Requirements

• Ability to regularly lift and/or move up to 10 pounds, and occasionally lift up to 50 lbs.
• Stand for prolonged periods of time.

Shifts

• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates.
• 401K Plan with Company Match.
• Paid Time Off.
• Employee Discount that includes a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.

About the Role

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar.

Pay

Pay range from $70,304 salary. Click here to see our job video.

Schedule

• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Qualifications

• A high school diploma or equivalent.
• An associate or bachelor's degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certification required within 120 days of hire.

Skills

• Ability to communicate professionally, handle multiple customers and projects at once.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates.
• 401K Plan with Company Match.
• Paid Time Off.
• Employee Discount that includes a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.

Company Information

MICRO CENTER is an Equal Opportunity Employer. #appcast