Service Operations Supervisor

Job Summary

The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

Key Responsibilities

• Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
• Aid the General Manager with aligning shop cost centers with budget
• Ensure all repairs and service work meet company quality standards and customer expectations
• Maintain service timelines and ensure required delivery dates are consistently met
• Review completed repairs for accuracy, completeness, and compliance with procedures
• Provide technical guidance, coaching, and performance feedback to service technicians
• Coordinate with parts, service advisors, and management to resolve workflow or repair issues
• Track service metrics such as turnaround time, rework, and technician efficiency
• Enforce safety policies, procedures, and best practices in the service area
• Assist with hiring, onboarding, and training of new service technicians
• Address customer or internal concerns related to service quality or delays as needed
• Manage shop floor production through the Industrial Valve Intellus Platform

Qualifications

• Previous experience supervising or leading service or technical teams
• Strong understanding of valve repair processes, quality standards, and service operations
• Excellent organizational, leadership, and communication skills
• Ability to prioritize tasks and manage multiple deadlines effectively
• Problem-solving mindset with attention to detail
• Proficiency with service management systems or repair tracking tools (required)

Preferred Experience

• 3+ years of experience in a valve repair service, maintenance, or repair environment
• Prior supervisory or team lead experience
• Experience improving service efficiency, quality, or turnaround time