Service Operations Manager - Data Center Technologies

Dallas, TX or Austin, TX | Up to 75% Travel

About the Role

We are seeking a Service Operations Manager to lead our field service operations supporting data center HVAC and cooling technologies. This is a hands-on leadership opportunity for an experienced HVAC service professional who enjoys leading teams, solving complex customer challenges, and improving service operations.

Responsibilities

• Lead and manage a team of HVAC service technicians, dispatchers, and support personnel.
• Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations.
• Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments.
• Develop and improve processes to increase service efficiency, customer satisfaction, and profitability.
• Build strong relationships with customers, contractors, and service partners.
• Visit customer sites and support field teams as needed.
• Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics.
• Manage service inventory, tools, equipment, and resources.
• Support forecasting, budgeting, and financial performance for the service operation.
• Recruit, train, coach, and develop service team members.
• Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations.
• Review and support estimates for large or specialized HVAC service projects.
• Identify opportunities for continuous improvement and implement new tools and processes.

Requirements

• 10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role.
• Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting.
• Experience leading field service teams and managing service operations.
• Strong customer relationship and conflict-resolution skills.
• Experience with scheduling, dispatching, service management, or project management systems.
• Understanding of budgeting, financial reporting, and operational performance.
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• HVAC certification or licensing is highly desirable.
• Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered.
• Ability and willingness to travel up to 75%.

Benefits

• Performance-based commission
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Referral bonus opportunities
• Opportunity to lead service operations supporting mission-critical data center customers
• Career growth and professional development opportunities

Pay

$125K - $145K