Service Operations Manager

About the role

Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together. At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front‑end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Requirements

• Strong customer‑service focus with a calm, professional team presence
• Effective communication, coaching, and conflict‑resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast‑paced, customer‑facing environment

Competencies

• Front‑end and customer service operations
• Cash handling, cash office accuracy, and compliance execution
• Labor planning, scheduling, and service productivity
• Service standards, audit readiness, and loss prevention support

Knowledge

• Store operations, service programs, and front‑end systems
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Abilities

• Ability to review service metrics, labor usage, and performance trends
• Ability to train, coach, and develop associates and supervisors
• Ability to stand, move, lift, carry, or push moderate loads as required

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve