Service Operations Manager

About the role

Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.

Develop leaders: Coach and support Service Managers to drive performance and growth.

Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.

Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.

Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

Responsibilities

• Lead service operations
• Develop leaders
• Manage workflow and results
• Strengthen customer relationships
• Champion safety and culture

Requirements

• Leadership experience
• Customer-focused mindset
• Tech-savvy
• Industry experience (optional)
• Valid work authorization

Qualifications

• Comfort leading leaders, supporting teams, and holding people accountable
• A commitment to delivering a strong customer experience and building trusted relationships
• Confidence using computers and systems, with the ability to learn new tools quickly
• Familiarity with the industry (optional)

Skills

• Leadership
• Customer focus
• Tech proficiency
• Industry knowledge (optional)

Benefits

• $100,000-$120,000 / year salary range
• 32% bonus potential
• Comprehensive benefits package

Pay

$100,000-$120,000 / year

Schedule

N/A

Benefits

For more details and to view these offerings, visit RDO's benefits page.