Service Operations Manager

Key Responsibilities

• Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
• Help team members navigate setbacks, celebrate achievements, and grow in their craft.
• Create frameworks for feedback, accountability, and confidence building.
• Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia's standards.
• Implement preventive maintenance protocols and technical SOPs.
• Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.

Qualifications

• Required Experience:
• 7+ years of experience in service operations, building systems, inspections, or facility management.
• Demonstrated success in team leadership, field coaching, or operational scaling.
• Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
• Strong budgeting, vendor management, and communication skills.
• Tech-savvy: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).

Benefits

• Team Profit-sharing Bonus for Revenue Growth.
• Health Insurance Stipend.
• Fuel and Mileage Reimbursement.