Service Operations Manager

Job Summary

The Service Operations Manager provides leadership for location service operations and the management of location service supervisors, overseeing operations within annual budget projections, maintaining superior customer and employee relations, and supporting above-average performance metrics.

Essential Functions And Responsibilities

• Manages the operation of the Service Center, including Shop Service, Field Service, and Administrative Personnel.
• Manages budget in line with forecasts, objectives, and overall company policies.
• Maintains superior customer relations.
• Maintains high-quality cooperation and communication with all company departments.
• Plans and maintains all Service facilities.
• Ensures the safety of all location personnel.
• Performs all other duties as assigned.

Minimum Skills And Qualifications

• A high school diploma or equivalent required, with a two or four-year degree preferred.
• Six years of service experience with heavy machinery, including two years of managerial responsibility required.
• Proven experience in areas of maintenance, financial management, human relations, training, safety, and customer satisfaction.

Employee Benefits

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Credit Union membership is available.
• Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.