Service Operations Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Purpose

The Service Operations Manager is responsible for leading all front-end operations, customer service functions, administrative processes, and service-focused operational activities within the store. This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves as a key member of the store leadership team and supports total store success through effective leadership and execution.

Responsibilities

• Leadership & Team Development
  • Recruit, interview, hire, train, coach, and develop front-end and service operations associates.
  • Build a culture of accountability, teamwork, inclusion, and customer service excellence.
  • Conduct performance reviews and provide ongoing coaching and development.
  • Recognize and reward strong performance while addressing performance concerns appropriately.
  • Develop future leaders through training and succession planning initiatives.
• Customer Experience
  • Ensure outstanding customer service standards are consistently executed throughout the store.
  • Lead service initiatives designed to improve customer satisfaction and loyalty.
  • Resolve customer concerns, complaints, and escalated issues professionally and promptly.
  • Monitor customer feedback and implement corrective actions when necessary.
  • Create a welcoming environment that promotes a positive shopping experience.
• Front-End Operations
  • Direct daily operations of checkout lanes, self-checkout areas, customer service desks, and related service functions.
  • Ensure proper staffing levels to meet customer demand and productivity expectations.
  • Monitor transaction accuracy and front-end operational performance.
  • Ensure compliance with cash handling, refund, and transaction procedures.
  • Support efficient customer flow and minimize wait times.
• Administrative Operations
  • Oversee cash office operations and financial control procedures.
  • Ensure accurate cash accountability, reconciliation, deposits, and reporting.
  • Maintain operational records, documentation, and compliance reporting requirements.
  • Support payroll, workforce management, and scheduling processes.
  • Ensure adherence to company financial controls and administrative procedures.
• Financial Management
  • Manage labor scheduling and productivity within assigned areas.
  • Monitor front-end expenses, operational metrics, and business performance indicators.
  • Support store sales and profitability goals through efficient operations.
  • Reduce shortages, cash variances, and controllable expenses.
  • Identify opportunities to improve operational efficiency and financial performance.
• Safety, Compliance & Asset Protection
  • Maintain a safe working and shopping environment.
  • Ensure compliance with company policies, labor standards, and operational procedures.
  • Support asset protection initiatives and shrink reduction programs.
  • Ensure handling of confidential information is secure and compliant.
  • Address operational and compliance issues promptly and effectively.
• Store Leadership & Operations
  • Serve as a member of the store leadership team.
  • Collaborate with department managers to drive overall store performance.
  • Support store opening, closing, and Manager-on-Duty responsibilities.
  • Assist with implementation of company initiatives, promotional events, and operational programs.
  • Support overall store operations and business objectives as assigned.

Skills

• Strong leadership and team development skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of retail operations, front-end procedures, cash handling, and labor management.
• Ability to analyze operational reports and performance metrics.
• Strong organizational, planning, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, workforce management software, and retail operating systems.
• Ability to maintain confidentiality and exercise sound business judgment.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!).
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.

For eligibility requirements please visit myACI Benefits.