Service Operations Manager
A snapshot of your day in this role includes overseeing service operations across multiple wind farm sites while ensuring crews are properly staffed and projects stay on track. You review and approve employee hours, PTO, and R&R schedules to maintain operational coverage, while also leading internal and external recruiting, hiring, onboarding, and personnel functions for service teams. Throughout the day, you support performance planning by setting goals, coaching employees, and team success, while monitoring key performance indicators related to productivity, staffing, safety, and operational performance. You also conduct regularly scheduled safety checks and compliance reviews to ensure all teams are operating safely and in alignment with company and regulatory standards.
Responsibilities
- Oversee service operations for Garden, Fairbanks and Big Turtle I/II Wind farms, with other duties as assigned.
- Review and approve employee hours, PTO, and R&R for optimal staffing.
- Lead internal and external recruiting, hiring, and personnel functions.
- Conduct performance planning and goal setting to drive team success.
- Monitor and review Key Performance Indicators (KPIs) for service operations.
- Conduct regular safety & quality checks to ensure compliance.
Requirements
- Proven experience in service operations management or a related field with a strong technical background.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organizational skills with a focus on operational strategies.
- Proficient in analyzing financial data and KPIs for performance improvement.
- Strong communication skills for effective engagement with customers and team members.
- Must hold a valid Driver’s License and be legally authorized to work in the United States.
Qualified applicants must be legally authorized for employment in the United States and will not require employer-sponsored work authorization now or in the future.
About The Team
If selected for the position, you will be joining the Midwest service portfolio which has wind farm locations in Michigan, Illinois, and Indiana. Specifically, this position consists of 21 SG3X turbines at Fairbanks, 14 G9X turbines at Garden, and 24 SG2X turbines at Big Turtle I/II. It will be challenging and provide upward growth potential.
You will be working closely with your staff of full-time SGRE technicians and 3rd party contractor technicians to complete maintenance cycles on-time, keep contractual availability, and grow a talented team of wind farm technicians. You will be supported by a team of admin, planners, technical project specialists, and your portfolio manager. This position will give the new Service Operations Manager the ability to build these wind farms with competent and knowledgeable technicians and focus efforts on customer relations, operational KPIs, and a positive team-first mentality.
About Siemens Energy
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Benefits
- Career growth and development opportunities
- Supportive work culture
- Company-paid health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits