Service Operations Manager

Key Responsibilities

• Manage, train, and support service technicians, dispatchers, and administrative staff.
• Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
• Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.
• Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
• Aid in service quotes, proposals, and recommendations for repairs or upgrades.
• Collaborate with management to identify growth opportunities and track contract renewals.
• Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
• Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
• Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.
• Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
• Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
• Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.

Qualifications

• Minimum of 10+ years of experience in the commercial/industrial HVAC industry.
• Minimum of 3+ years of experience in a management or supervisory role.
• Exceptional leadership, customer service, and vendor management skills.

Compensation

Annual salary range: $90,000 - $125,000 (Salaried) + Performance-based bonus.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off