Service Operations Manager

About the role

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Responsibilities

• Implement and monitor safety guidelines for your team
• Take pride in providing learning opportunities for your team
• Manage a schedule and ensure the overall performance of your team
• Collaborate with all levels of the organization to achieve business goals
• Leverage new technologies and have an appetite for learning
• Develop personnel ensuring their motivation, continuous development, and achievement against regional targets
• Coach technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors
• Select, train, and continuously qualify employees
• Create business plans including budget planning and budget control for the individual Service

Requirements

• 5+ years of relevant maintenance expertise and supervisory experience, ideally leading a union represented workforce
• A degree in a related field or additional years of experience

Qualifications

• Passionate about safety, quality, and innovation
• Care about the communities where we live and work

Skills

• Strong leadership and management skills
• Ability to collaborate with all levels of the organization
• Effective communication and problem-solving skills
• Knowledge of industry best practices and regulations

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Pay

The hiring range for this role is $159,800.00 – $209,790.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Schedule

N/A