Service Operations Manager

About the role

Lead the Team That Keeps Mission-Critical Data Centers Running. Are you an experienced HVAC service leader ready to take your career to the next level? Munters is looking for a Service Operations Manager to lead our Data Center Technologies service team in Texas.

Responsibilities

• Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
• Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning.
• Build strong customer relationships and resolve escalated service issues.
• Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
• Manage budgets, labor costs, service inventory, and operational reporting.
• Partner with third-party contractors and vendors to deliver high-quality service.
• Improve processes to increase efficiency, reduce response times, and enhance customer experience.
• Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards.
• Travel up to 75% to support field teams, visit customers, and oversee service operations.

Requirements

• 10+ years of experience in HVAC service or a related field.
• At least 5 years of supervisory or management experience.
• High school diploma or equivalent required; a bachelor’s degree in business, engineering, management, or a related field is preferred.
• HVAC certifications or licensures are highly desirable.
• Ability to travel up to 75% and support emergency service escalations as needed.

Skills

• Strong knowledge of HVAC systems, service operations, and maintenance practices.
• Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
• Experience with budgeting, financial reporting, operational metrics, and process improvement.
• Strong organizational, communication, and problem-solving skills.

Benefits

• Performance-based commission
• Medical, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• Employee referral bonuses

Pay

$120,000 to $140,000