Service Operations Manager

About the role

AESC is seeking an experienced Service Operations Manager to oversee all aspects of service operations for utility-scale energy storage systems.

Responsibilities

• Manage spare parts inventory, procurement, and distribution to support service and maintenance activities.
• Oversee warranty administration, including claim processing, documentation, and compliance with manufacturer and customer requirements.
• Ensure fulfillment of LTSA obligations, including scheduled maintenance, parts availability, and performance guarantees.
• Cookware warehouse operations with our internal logistics team, including receiving, storage, and shipping of parts and equipment.
• Develop and maintain accurate records for inventory, warranty claims, and LTSA performance metrics.
• Collaborate with service teams, engineering, and procurement to forecast parts demand and optimize inventory levels.
• Implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Ensure compliance with safety standards, quality requirements, and regulatory guidelines in all operations.
• Prepare regular reports on inventory status, warranty performance, and LTSA compliance for senior management.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field (or equivalent experience).
• 5+ years of experience in service operations, inventory management, or supply chain roles; experience in energy or industrial sectors preferred.
• Strong understanding of warranty processes, contractual obligations, and service agreements.
• Proficiency with inventory management systems, ERP platforms, and Microsoft Office applications.
• Excellent organizational and analytical skills with attention to detail.
• Strong communication and collaboration skills for working with cross-functional teams and external partners.

Qualifications

• Nice to have: Experience managing LTSA programs and spare parts logistics for complex systems, knowledge of energy storage systems, renewable energy technologies, or large-scale industrial equipment, familiarity with warehouse safety standards and best practices, understanding of cost optimization strategies in service operations.

Benefits

We offer a comprehensive compensation package, including a competitive base salary with performance-based incentives ranging from $105,000 to $132,000 annually. Additional benefits include medical, dental, and vision insurance, an HSA and flexible spending account, a 401K with company match, life insurance, short and long-term disability coverage, tuition reimbursement, and paid vacation and holidays.

Pay

$105,000 - $132,000/annual.

Schedule

Full-time remote position.