Jobs · Information Technology · Minnesota

Service Operations Installation Specialist

Marvin · Warroad, MN · 1 mo ago
Information Technology$72k–$84k/yrFull-time
We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: EEO, legal, application instructions, etc. Keep substantive info. We need to parse the posting. Job Overview paragraph: "The Service Operations Specialist supports Scenic Door installation services from quote to completion, ensuring an exceptional customer experience throughout the process. This role coordinates installation projects, manages customer communications, supports operational programs and compliance initiatives, and serves as a key partner across Service Operations, Installation, and Learning Experience teams. If you enjoy project coordination, problem-solving, and working cross-functionally to deliver great customer outcomes, we'd love to hear from you. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey." Highlights of your role bullet list: "Own the Scenic Door installation experience from quote through project completion, ensuring a seamless customer journey. Partner with customers, installation teams, and internal stakeholders to coordinate schedules, resources, and project execution. Develop installation quotes, contracts, and service orders while supporting revenue and profitability goals. Coordinate training requests and operational programs that support field teams and service excellence. Maintain accurate data within Sales force and Origami, reporting, and business systems to support informed decision-making and operational effectiveness. Administer and support key operational programs, including Penske, Motive, and WEX. Manage and maintain service technician, vehicle, and service center databases to ensure accurate reporting, shipping support, and operational planning. Identify opportunities to improve processes, enhance the customer experience, and drive operational efficiency." "You're a good fit if you have (or if you can)" list: "Experience coordinating projects, installations, service operations, or other customer-facing programs. Strong communication, organization, and relationship-building skills with a focus on delivering exceptional customer experiences. The ability to manage multiple priorities, solve problems, and adapt in a fast-paced environment. Experience working cross-functionally to drive results and improve processes. Strong attention to detail, accountability, and a commitment to operational excellence. Also want to make sure you have 3-5 years of experience in service operations, project coordination, customer service, installation management, sales support, or a related role. Experience supporting compliance initiatives, risk management, operational programs, reporting, and data management activities. Experience in building products, construction, manufacturing, home improvement, or related industries is a plus. Familiarity with business systems and tools such as CRM, ERP, reporting, fleet management, and Microsoft Office applications." Then "We invite you to See Yourself at Marvin" paragraph about company, benefits: "From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some Of Our Unique And Most Popular Benefits Include $300 annual wellbeing account to spend on what helps you feel happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing – recognizing everyone’s contribution to Marvin’s success Giving at Marvin – participate in organized volunteer opportunities Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more." Then "Apply today!" then EEO etc. Then "Compensation $72,000 - $84,000, pay based on experience" We need sections: About the role (maybe from Job Overview?), Responsibilities (Highlights of your role), Requirements (maybe the "You're a good fit if you have" list?), Qualifications (maybe overlapping with Requirements?), Skills (maybe the specific skills like communication, organization, etc.), Benefits (the benefits paragraph), Pay (compensation), Schedule (none given, so omit). Also maybe include location? Not required as heading. We must not create sections with filler. So we need to decide which sections have substantive content. - About the role: we have Job Overview paragraph describing role. That's substantive. - Responsibilities: we have Highlights of your role bullet list. That's substantive. - Requirements: we have "You're a good fit if you have (or if you can)" list includes experience, skills, etc. Could be considered Requirements. We'll include. - Qualifications: maybe overlapping; but we could treat the same list as Qualifications? However we should avoid duplication. The instruction: prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications into one? But we need to follow headings list; we can include only those with content. Could treat the "You're a good fit..." as Requirements, and maybe Qualifications could be omitted if no distinct content. However there is also "Experience supporting compliance initiatives..." etc. That's still requirements. So we can have Requirements section covering all that. - Skills: we could extract specific skills like Strong communication, organization, relationship-building, problem-solving, attention to detail, etc. But those are already in the Requirements list. Might be thin. Better to omit Skills section if not distinct. - Benefits: we have paragraph about benefits. That's substantive. - Pay: we have compensation line. - Schedule: none, omit. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay. We need to use

for each section heading. Then content: use

for prose,

  • for lists. We must preserve all substantive information, not invent or summarize away detail. Must not omit details like relocation benefit package, etc. Must include location? Not required as heading but we can include in About the role paragraph (it mentions location). Keep it. We must remove boilerplate: EEO, legal, application instructions, "Apply today!", etc. Also remove duplicated lines. Also remove "We invite you to See Yourself at Marvin" maybe part of benefits? Actually that paragraph includes company description and benefits. We need to keep benefits specifics but can we keep the company description? It's substantive but not required; we can keep as part of About the role? It's more about company. Could be considered part of Benefits? But it's not a benefit. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description is not boilerplate; it's okay to keep. However we might want to keep it under About the role or maybe a separate section like "About Marvin"? Not in allowed headings. Could incorporate into About the role or Benefits? Probably better to keep it in About the role as it describes the company and role context. But the About the role currently is just the overview paragraph. We could expand About the role to include the company description paragraph (the "We invite you to See Yourself at Marvin" paragraph). That paragraph includes benefits description too; but we already have Benefits section. Might cause duplication. Better to split: About the role includes role overview and location, relocation benefit, etc. Benefits section includes the specific benefits list. The company description paragraph includes some benefit mentions; we could keep it in About the role but avoid repeating benefits details. However the paragraph includes "We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!" That's benefits; we might duplicate if we also list them in Benefits section. To avoid duplication, we could omit that sentence from About the role and keep only the non-benefit company description. But we must preserve ALL substantive information; we cannot omit that sentence if it's substantive. However we could keep it in Benefits section and not repeat in About the role. The About the role could just be the initial overview paragraph (including location, relocation benefit). The company description paragraph could be considered part of Benefits? It includes benefits but also company values. Might be okay to keep in Benefits section as part of benefits description. But the Benefits section currently is just the list of unique benefits. We could expand Benefits section to include the company description paragraph plus the list. That would preserve all benefit-related info. Thus: About the role: includes the initial overview paragraph (Job Overview) plus maybe the relocation benefit details? Actually the overview paragraph includes relocation benefit mention. We'll keep that. Responsibilities: the highlights list. Requirements: the "You're a good fit if you have" list. Benefits: combine the company description paragraph (starting from "We invite you to See Yourself at Marvin" up to before "Apply today!") plus the bullet list of unique benefits. However we need to ensure we don't include the EEO etc. So we stop before "Apply today!" and before EEO. Pay: compensation line. Now we need to format. We must not include markdown fences. Just raw HTML. Let's craft. About the role

    About the role

    then

    ...

    Responsibilities

    Responsibilities

    • ... each bullet. Requirements

      Requirements

      • ... each bullet. Benefits

        Benefits

        ... company description paragraph (maybe multiple sentences)

        then
        • ... each benefit. Pay

          Pay

          Compensation $72,000 - $84,000, pay based on experience

          Check for any duplicated lines: ensure we don't repeat. Now extract exact text. Job Overview paragraph: "The Service Operations Specialist supports Scenic Door installation services from quote to completion, ensuring an exceptional customer experience throughout the process. This role coordinates installation projects, manages customer communications, supports operational programs and compliance initiatives, and serves as a key partner across Service Operations, Installation, and Learning Experience teams. If you enjoy project coordination, problem-solving, and working cross-functionally to deliver great customer outcomes, we'd love to hear from you. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey." We keep that as is. Highlights of your role bullet list (each sentence): - Own the Scenic Door installation experience from quote through project completion, ensuring a seamless customer journey. - Partner with customers, installation teams, and internal stakeholders to coordinate schedules, resources, and project execution. - Develop installation quotes, contracts, and service orders while supporting revenue and profitability goals. - Coordinate training requests and operational programs that support field teams and service excellence. - Maintain accurate data within Sales force and Origami, reporting, and business systems to support informed decision-making and operational effectiveness. - Administer and support key operational programs, including Penske, Motive, and WEX. - Manage and maintain service technician, vehicle, and service center databases to ensure accurate reporting, shipping support, and operational planning. - Identify opportunities to improve processes, enhance the customer experience, and drive operational efficiency. We'll keep each as <

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