Service Operations Assistant - S1

Job Summary

This position is responsible for providing day-to-day support services to maintain Facilities Management operations. This includes performing a variety of administrative, technical, operational, and mechanical related tasks to ensure continuous customer service.

Job Duties

• Models ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.
• Performs administrative duties and supports supervisor and manager with various tasks such as ordering of supplies, services and equipment as directed, creating, and distributing access control badges; entering requisitions and receipting goods or services to ensure prompt payment; coordinating parking assignments and correspondence; preparing travel requests and reimbursements; and responding to customer services inquiries, scheduling meetings, assisting with copier management program.
• Enters, reviews, assigns, and monitors my Service work orders to ensure timely responses of Facilities repairs and requests. Offers feedback on system processes.
• Serves as the back-up for the receptionist role, as well as the Facilities Technicians and Mail Technicians to support workload and staff shortages as needed.
• Processes all reservations requests for training room and hoteling spaces. Coordinates and supports room set-ups and layout as needed; validates usage of reserved spaces to ensure maximum efficiency.
• Supports space planning activities and associated office moves and relocations by issuing necessary work orders.
• Affords assistance with facility inspections and general monitoring of safety conditions and escalates issues as needed.
• Affords assistance to management as needed with various program related activities or other special projects that arise, including event planning tasks.
• Offers feedback to management regarding processes changes and improvements.

Required Education And Experience

• High School Diploma | GED 1 or more years of administrative support experience in a professional office environment

Preferred Experience & Education

• 2 or more years of experience in a direct facilities maintenance related role
• 2 or more years of strong experience in the field of customer service
• 2 or more years of experience using work order systems, CCTV and/or access control systems.

Knowledge, Skills, And Abilities

• Knowledge of office procedures and practices
• Knowledge of basic work order systems, CCTV, and access control
• Knowledge of MS Office; Excel, Word, and Outlook
• Knowledge of general office operations, maintenance, facility terminology and trades
• Ability to review and validate data for accuracy and completeness
• Solid interpersonal, relationship & customer service skills
• Effective communication skills both written & verbal
• Ability to learn new skills and system operations.
• Strong organizational skills with attention to detail
• Ability to handle multiple and varied responsibilities
• Ability to work periodic on-call shifts as needed
• Ability to work within and meet deadlines

Citizens is proud to be an Equal Opportunity Employer.

Visa sponsorship is not available for this position.