Service Onsite Technician
About the role
We are looking for an Audio-Visual Onsite Service Technician located at our customer site in Salt Lake City, Utah. This position reports to the Client Support Manager. The Onsite Technician will be based at the client's location and will provide all aspects of AV service and support, including daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software, occasional client training, and live-event support. These systems include AV projection, pro audio, video, and AV systems that control, interactives, and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac operating systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies. This role requires a detail‑minded, technically skilled individual with strong customer service and problem‑solving skills; able to multi‑task and think quickly on your feet in a fast‑paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.
Responsibilities
- Able to identify and describe typical systems, their components, cables and terminations used in AV systems
- AV System knowledge gained in a service or operational environment
- Experience operating, troubleshooting and supporting a variety of AV systems
- Ability to navigate system project