Service Office Assistant

About the role

The Service Office Assistant provides essential administrative and clerical support to the Claims/Risk Manager and Service Office operations. This role is responsible for managing communications, maintaining accurate records, supporting claims processing activities, and ensuring the efficient day-to-day operation of the office. The ideal candidate is detailoriented, organized, and capable of handling multiple priorities in a fast-paced environment.

Located in Wheeling, WV. Posted 6 hours ago; closes October 10, 2026.

Responsibilities

• Prepare reports, correspondence, and other documents with accuracy and timeliness
• Provide clerical and administrative support, including managing mail, photocopying, filing, and maintaining claim records
• Answer incoming phone calls and direct inquiries or relay messages appropriately
• Maintain computerized diary and tracking systems for claims and safety inspections
• Process incoming and outgoing mail, including uploading claim-related documents into internal systems
• Assist with claims support functions, including entering losses, reviewing documentation, and generating reports
• Support follow-up activities related to safety inspections and parish/location reporting
• Review certificates of coverage and related insurance documentation for accuracy and completeness; review endorsements and coverage changes for required criteria and completion of appropriate forms
• Utilize designated data entry systems for coverage programs ensuring accuracy
• Maintain office supplies and coordinate service/maintenance of office equipment
• Assist with special projects and other duties as assigned

Qualifications

• High school diploma required; associate or bachelor’s degree preferred
• 3-5 years of administrative or clerical experience preferred
• Proficiency in Microsoft Office applications (specifically Word and Excel)
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Basic knowledge of insurance terminology preferred

Benefits

• Paid holidays, vacation and sick leave
• 403(b) retirement plan with company match
• Employer-paid life, AD&D, and long-term disability insurance
• Paid job-related continuing education
• Comprehensive medical, dental, and vision coverage
• Supportive and mission-driven work environment

Schedule

35-hour workweek Monday through Friday, on site