Service Mgr-Stanby Power (PWR GEN - 212) (2837)

Description

Scope of Work:

• Oversee the day-to-day scheduling and management of the branch, labor and personnel, including the Generator Technicians and Preventative Maintenance staff.
• Prioritize workflow and maintain a clean and safe environment.
• Build and maintain customer relationships in region.

Primary Job Responsibilities

• Oversee the day-to-day scheduling of all Labor and PM work in department
• Manage all standby service tech personnel, and preventative maintenance personnel
• Answer and resolve all customer and/or vendor calls and involve upper management when required
• Cookordinate with sales team to execute customer requirements and needs
• Review closed service jobs prior to billing the customer
• Determine training needs of current staff and inform branch manager of needs
• Recognize staffing needs, recruit, and develop team members with branch manager’s support
• Develop strong relationships with external customers and vendors and internal personnel
• Perform other duties as assigned by manager

Qualifications

• Minimum Qualifications:
• Must have a minimum of 5 year(s) previous experience managing in the service industry
• G.E.D. or High School Diploma
• Knowledge of diesel/ gaseous engines and generators/ automatic transfer switches preferred but not mandatory

Requirements: Knowledge, Skills, and Abilities (KSA’s)

• Must have the ability to effectively supervise, motivate, and evaluate others
• Must be able to follow written and verbal instructions
• Able to manage multiple projects, deadlines, and priorities
• Proficient in Microsoft Office programs (Excel, Outlook, Word)
• Must have organizational skills
• Display strong communication skills, written and verbal
• Proven experience in customer focus and relationship-building
• Basic knowledge of Mechanical/Electrical systems
• Display problem solving skills and be able to recommend resolution
• Must be able to respond to and diffuse highly stressful/emotional situations with customers
• Must promote and maintain a clean, neat, and safe work environment
• Must protect the company assets and interests
• Must have the ability to work flexible hours and days

Working Conditions

• Typical hours of work Monday - Friday; 7:30 a.m. to 4:30 p.m.
• Weekend hours/after normal hours as necessary
• Indoor / Outdoor work
• Must be available after hours to dispatch technicians for emergency callouts
• Some temporary adjustments to starting and quitting time as workload requires

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.