Service Mgr-Stanby Power (213-Pwr Gen) (3878)

About the role

Oversee the day-to-day scheduling and management of the branch, labor, and personnel, including Generator Technicians and Preventative Maintenance staff. Prioritize workflow and maintain a clean and safe environment. Build and maintain customer relationships in the region.

Responsibilities

• Oversee the day-to-day scheduling of all labor and preventative maintenance work in the department
• Manage all standby service technicians and preventative maintenance personnel
• Answer and resolve all customer and/or vendor calls; involve upper management when required
• Coordinate with the sales team to execute customer requirements and needs
• Review closed service jobs prior to billing the customer
• Determine training needs of current staff and inform the branch manager
• Recognize staffing needs, recruit, and develop team members with the branch manager’s support
• Develop strong relationships with external customers, vendors, and internal personnel
• Perform other duties as assigned by the manager

Requirements

• Minimum of 5 years of previous experience managing in the service industry
• G.E.D. or High School Diploma
• Knowledge of diesel/gaseous engines and generators/automatic transfer switches (preferred but not mandatory)
• Ability to effectively supervise, motivate, and evaluate others
• Ability to follow written and verbal instructions
• Ability to manage multiple projects, deadlines, and priorities
• Proficient in Microsoft Office programs (Excel, Outlook, Word)
• Strong organizational skills
• Strong communication skills, both written and verbal
• Proven experience in customer focus and relationship-building
• Basic knowledge of mechanical/electrical systems
• Problem-solving skills and ability to recommend resolutions
• Ability to respond to and diffuse highly stressful/emotional situations with customers
• Ability to promote and maintain a clean, neat, and safe work environment
• Ability to protect company assets and interests
• Ability to work flexible hours and days

Schedule

• Typical hours: Monday–Friday, 7:30 a.m. to 4:30 p.m.
• Weekend hours/after normal hours as necessary
• Must be available after hours to dispatch technicians for emergency callouts
• Some temporary adjustments to starting and quitting time as workload requires

Work environment includes both indoor and outdoor settings.