Service / Measure Technician

About the role

The Service/Measure Technician will provide expert measurements for remodeling projects and deliver excellent service during all phases of the customer experience. This role ensures service requests are addressed promptly and professionally while providing accurate measurements to guarantee successful installations. The technician will serve as a key point of contact for customers, offering friendly, knowledgeable support and addressing concerns throughout the service process.

Responsibilities

• Take accurate measurements of customers’ homes to ensure proper sizing of products for installation.
• Assess job sites for challenges or special conditions that may affect installation or product fitting.
• Record detailed information and communicate findings to the project team for proper product selection and installation planning.
• Provide excellent customer service by addressing questions or concerns before, during, and after measurements.
• Maintain a professional and positive demeanor to build trust through strong communication.
• Serve as a customer liaison to ensure clear communication regarding service expectations and timelines.
• Complete service calls within established timeframes and document all interactions, measurements, and site assessments accurately.
• Maintain a clean and organized work environment, including tools and vehicle.
• Prepare and submit service documentation for proper follow-up and accurate records.
• Collaborate with installation teams to provide accurate measurements and site-specific information.
• Communicate potential issues or adjustments to the Service Manager and installation team.
• Assist in resolving customer concerns or issues in a timely and professional manner.
• Follow all safety protocols, company policies, and local regulations while on job sites.
• Ensure proper use and maintenance of all equipment, tools, and technology needed for service calls.
• Maintain a high level of professionalism and quality in all interactions and measurements.

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. Founded in 2006, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing homeowners' lives. Named a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we build lasting relationships and make a positive impact in the communities we serve.

Requirements

• 2+ years of experience in a service-related role, preferably in the home improvement or remodeling industry.
• Strong attention to detail and ability to take accurate measurements.
• Excellent communication and interpersonal skills to work with customers and internal teams.
• Ability to manage time efficiently and prioritize tasks effectively.
• Comfortable working independently and managing a busy schedule.
• Basic understanding of home remodeling or construction preferred.
• Valid driver’s license and reliable transportation.

Working Conditions

• Field-based role requiring travel to customers' homes and job sites.
• Must be able to lift and carry up to 50 lbs. and work in various weather conditions.
• Flexible schedule, with some evening and weekend work based on customer needs.
• Ability to stand, kneel, and crouch for extended periods to take measurements and assess sites.