Service Manager - Wichita, KS

About the role

The Service Department Manager is responsible for overseeing the efficient and profitable operation of the department. They advise and make recommendations to management on the best interests of the Service Department while aligning with overall dealership objectives.

Responsibilities

• Develop and follow an annual service budget based on labor hours and measurable goals.
• Maintain and adhere to a priority system for scheduling all Service work, ensuring no time is lost between jobs.
• Ensure all required manufacturer warranty, safety, emission, and product improvement programs are completed in a timely manner.
• Periodically visit primary customers to monitor customer relations and evaluate service needs, problems, and satisfaction.
• Evaluate the performance of the Service Department and employees through general observations and use of time management labor reports.
• Coordinate Dealership technical programs and service-related training sessions.
• Maintain shop tools and service equipment in good order and make recommendations for purchases of Service vehicles.
• Interact positively and constructively with customers, vendors, and co-workers.
• Must help ensure safe working conditions for all employees.

Requirements

• High school diploma with a continuing course in Management.
• Minimum four years as a mechanic and at least two years as a shop foreman or lead mechanic.
• Ability to read and write English.
• Read and understand computer-generated reports, office reports, invoices, etc.
• Operate computer terminals.
• Commercial Drivers License (CDL).

Special Skills

• Good interpersonal skills.
• Able to interact well with customers, vendors, and co-workers.