Service Manager - Residential Plumbing

Opportunity for Founding Plumbing Division Leader Ideal Air Conditioning and Insulation | Phoenix, AZ We are locally owned residential HVAC and home performance company serving homeowners across the Phoenix metro area. For nearly 20 years, we've earned a reputation for quality workmanship, honest service, exceptional customer care, and investing in our employees. Unlike many companies in the industry, we're independently owned-not backed by private equity. We're seeking an experienced Plumbing Service Manager to launch and lead our new residential plumbing division. This is a unique opportunity to build a department from the ground up. You'll combine hands-on plumbing work with leadership responsibilities, helping create operational procedures, deliver outstanding customer service, and develop a high-performing plumbing team. Working directly with company ownership, you'll have significant influence over hiring, training, department standards, and long-term growth. If you're looking for the chance to build a successful plumbing operation with the support and stability of a well-established company, we'd like to meet you. Compensation: $85, 000 - $120,000 annually (based on experience) plus performance bonuses Schedule: Monday through Friday, with occasional evening and weekend work during busy seasons Benefits Medical, dental, and vision insuranceCompany-paid life insurance401(k) with company matchingPaid vacationSix paid holidaysShort-term disability coverageTuition reimbursementCompany vehicle and fuel cardCompany-provided uniformsCompany phone, iPhone, and iPad Why Join Our Team? Lead the launch of a brand-new residential plumbing departmentJoin a locally owned company with nearly two decades of proven successWork for a business recognized for outstanding quality and customer serviceCollaborate directly with ownership and help shape company growthStrong long-term advancement opportunitiesEarn bonuses tied to the success of the plumbing division Key Responsibilities Perform residential plumbing diagnostics, repairs, installations, and replacementsOversee the daily operations of the plumbing departmentDevelop service procedures, pricing guidelines, and operating standardsDeliver exceptional customer experience on every jobCoordinate scheduling and dispatch to improve productivityReview completed jobs for workmanship, customer satisfaction, and profitabilityRecruit, train, mentor, and support plumbing techniciansAssist in expanding the plumbing team as the department growsPartner with leadership to achieve company goalsPromote a culture focused on safety, professionalism, and qualityTrack department performance and implement accountability measures Qualifications Extensive residential plumbing experienceHigh school diploma or GEDValid driver's license with a clean, insurable driving recordMinimum of five years of residential plumbing experiencePrior supervisory or management experience is preferredStrong customer service and communication skillsAbility to lead, coach, and develop team membersProficient with Microsoft Word, Excel, and Google WorkspaceComfortable using technology; ServiceTitan experience is a plusHighly organized with excellent attention to detail and follow-through Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment. plumber, installer, hvac, journeyman, journeyman plumber, residential service, residential, commercial, install, installation