Residential Plumbing Department Service Manager

About the role

Tired of feeling like just another manager in a giant organization? If you're a strong residential service leader who's tired of layers of corporate management, constantly changing initiatives, and feeling disconnected from the people making the decisions, Stewart may be what you're looking for. We're a long-established Greater Memphis service company with the resources and professional systems to grow, while still operating with a close-knit leadership team right here in Memphis. We're looking for a performance-driven Plumbing Service Manager who wants to build people, grow a team, and take an already established department to its next level. Lead the Team. Build the Bench. Drive the Results. This isn't a role built around simply supervising experienced plumbers and keeping the department running. We need a leader and coach who gets excited about developing people, recruiting talent, creating accountability, and chasing a goal with their team. You'll lead an established plumbing service department with experienced technicians, proven systems, thousands of customers, and significant room to grow. Technical plumbing knowledge matters. Your ability to produce results through people matters more.

Ready to Build What's Next? If you're looking for a place where performance matters, people matter, and your leadership can make a visible difference, we'd like to meet you. We have the customers. We have the systems. We have the opportunity. Bring the leadership. Stewart Plumbing, Heating, Cooling & Drains A Level of Service You Forgot Existed.

Responsibilities

• Overall health and performance of the plumbing service department, including revenue, profitability, and department KPIs
• Technician coaching and development
• Recruiting plumbers and apprentices
• Apprentice development and career progression
• Staffing, retention, and turnover
• Customer experience and service quality
• Consistent execution of the service process
• Using one-on-ones, ride-alongs, call reviews, meetings, training, and KPI scorecards to help technicians understand successes and areas for improvement
• Setting clear expectations, recognizing great performance, and addressing performance gaps with timely, constructive coaching
• Continuously attracting great people by recruiting experienced plumbers, hiring and developing apprentices, and creating an environment where great employees want to stay
• Building the bench ahead of growth so staffing does not limit how far the department can grow

Requirements

• Experience leading and developing field-service employees
• Proven ability to improve individual and team performance
• Experience coaching against measurable KPIs
• Experience recruiting, hiring, and retaining field talent
• Confidence having constructive accountability conversations
• Strong understanding of residential service operations
• Comfort with revenue, sales, productivity, and profitability goals
• Ability to turn performance data into action
• Strong organization, follow-through, energy, and ownership
• Residential plumbing service experience strongly preferred
• Experience with ServiceTitan and Nexstar Network is a plus
• Technical credibility to lead experienced plumbing professionals (not required to be the most technically accomplished plumber)

Pay

Competitive base salary + performance-based incentive compensation

Benefits

• 100% employer-paid employee health insurance
• Dental, vision, disability, and company-paid life insurance
• 401(k) with company match
• Paid holidays and PTO
• Company vehicle, phone, laptop, and technology
• ServiceTitan and integrated operating systems
• Ongoing training and development opportunities
• Direct access to company leadership