Service Manager - Relocation Assistance Available

We need to output HTML fragment with sections: About the role? Actually we have company description, job description, why join, what you'll do, qualifications, what we offer, additional info (EEO). We must not repeat job title as heading. Use

for section headings (e.g. e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to appropriate headings. The posting includes: Company Description (maybe not needed as heading? Could be "About the role" or "Company Overview"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those headings only if content exists. We have: "Why Join Truck Centers, Inc.?" could be "About the role" or maybe "Benefits"? Actually "Why Join" is about company culture, could be "About the role". But we also have "What You'll Do:" which is responsibilities. "Qualifications" is qualifications. "What We Offer:" includes pay range and benefits. So we can have sections: About the role (maybe combine company description and why join), Responsibilities (What You'll Do), Qualifications (What We're Looking For), Benefits (What We Offer includes benefits), Pay (Pay Range). Also maybe Skills? Not separate. We should not create sections with filler. So we need to include only sections with real content. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement at end is boilerplate; we should remove it. Also "Additional Information" includes EEO; we can drop that paragraph. Also "Company Description" maybe not boilerplate; it's substantive about company. Keep it. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Company description...

Why join...

But we need to avoid duplication. Could combine company description and why join into one

or two

s. Responsibilities:

Responsibilities

• ... each bullet from "What You'll Do:"

Qualifications:

Qualifications

• ... each bullet from "What We're Looking For:" plus maybe "Preferred Qualifications:" as separate list? Could combine but keep as list items. Benefits:

  Benefits

  • ... each benefit from "What We Offer:" after pay range.
  Pay:

  Pay

  Pay Range: $90,000 - $120,000 per year with incentive eligibility

  We should not include Schedule (none). Also we should not include Skills separate. Check for any other sections: maybe "About the role" could also include "Why Join". Good. We must preserve all substantive information: include relocation assistance mention? It's in "We are offering relocation assistance for this position if needed!" That's substantive; should be included somewhere, maybe in About the role or Benefits. Could add a sentence in About the role paragraph. Also mention "As our next Service Manager in South Bend, IN, you’ll lead a dedicated team..." That's part of job description; could be in About the role. We need to ensure we don't lose any details. Let's extract all substantive bits: Company Description: "For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com." Why Join: "As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process. We are offering relocation assistance for this position if needed!" What You'll Do (Responsibilities): - Lead Daily Operations - Manage day-to-day operations of the service department to keep things running efficiently. - Oversee department payroll and ensure accuracy in timekeeping. - Ensure compliance with company policies and OEM standards. - Monitor the condition of shop tools, equipment, and vehicles. - Coach, Mentor & Develop the Team - Support, train, and guide technicians and office personnel in their roles. - Host bi-weekly team huddles to align on updates, expectations, and improvements. - Lead onboarding, training, and development plans for new and current team members. - Handle performance reviews, attendance management, and team accountability. - Drive Customer Satisfaction - Ensure timely and professional communication with every customer. - Resolve service concerns promptly and professionally. - Collaborate with Parts and Sales to provide a seamless customer experience. - Oversee warranty and policy claim processes and serve as a liaison with factory reps. - Build relationships with current and prospective customers through regular visits. - Optimize Processes & Efficiency - Evaluate and improve workflow and repair cycle times. - Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance. - Conduct market research to stay competitive in labor rates, compensation, and services. - Ensure safety standards and compliance procedures are always met. - Contribute to Business Growth - Set and achieve monthly service goals. - Support Elite Support initiatives and participate in the Change Management Team (CMT). - Stay current on OEM updates, industry trends, and training opportunities. - Look for ways to grow our service offerings and customer base. Qualifications (What We're Looking For): - 5+ years of experience leading large groups or departments, transportation or dealership experience preferred - Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development - Strong knowledge of truck systems, parts, and dealership operations - Proven ability to lead, develop, and motivate a team - Exceptional organizational, communication, and problem-solving skills - Experience managing budgets, analyzing data, and driving efficiency - Proficiency with computers, tablets, and MS Office - Valid driver's license with ability to meet insurance requirements - Must be willing to participate in a pre-employment background check and drug screen Preferred Qualifications: - Freightliner dealership experience - CIC Level I or II training - Kaizen and/or Six Sigma Green Belt certification What We Offer (Benefits + Pay): - Pay Range: $90,000 - $120,000 per year with incentive eligibility - 401(k) with company match - Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance - Paid time off including paid volunteer time - Disability insurance - FSA and HSA options - Company paid Life and AD&D insurance - Maternity leave - Employee assistance program - Wellness program - Company paid uniforms We should not include EEO statement. Now format. We need to use

  for section headings. We'll have sections: About the role, Responsibilities, Qualifications, Benefits, Pay. We could also include a separate section for "Preferred Qualifications" but not required; we can include under Qualifications. We must not repeat job title as heading. We must not include any empty sections. Let's craft HTML. We'll need to escape any HTML special characters? Not needed. We'll produce:

  About the role

  For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

  As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process. We are offering relocation assistance for this position if needed!

  Responsibilities

  • Manage day-to-day operations of the service department to keep things running efficiently.
  • Oversee department payroll and ensure accuracy in timekeeping.
  • Ensure compliance with company policies and OEM standards.
  • Monitor the condition of shop tools, equipment, and vehicles.
  • Support, train, and guide technicians and office personnel in their roles.
  • Host bi-weekly team huddles to align on updates, expectations, and improvements.
  • Lead onboarding, training, and development plans for new and current team members.
  • Handle performance reviews, attendance management, and team accountability.
  • Ensure timely and professional communication with every customer.
  • Resolve service concerns promptly and professionally.
  • Collaborate with Parts and Sales to provide a seamless customer experience.
  • Oversee warranty and policy claim processes and serve as a liaison with factory reps.
  • Build relationships with current and prospective customers through regular visits.
  • Evaluate and improve workflow and repair cycle times.
  • Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
  • Conduct market research to stay competitive in labor rates, compensation, and services.
  • Ensure safety standards and compliance procedures are always met.
  • Set and achieve monthly service goals.
  • Support Elite Support initiatives and participate in the Change Management Team (CMT).
  • Stay current on OEM updates, industry trends, and training opportunities.
  • Look for ways to grow our service offerings and customer base.

  Qualifications

  • 5+ years of experience leading large groups or departments, transportation or dealership experience preferred
  • Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
  • Strong knowledge of truck systems, parts, and dealership operations
  • Proven ability to lead, develop, and motivate a team
  • Exceptional organizational, communication, and problem-solving skills
  • Experience managing budgets, analyzing data, and driving efficiency
  • Proficiency with computers, tablets, and MS Office
  • Valid driver's license with ability to meet insurance requirements
  • Must be willing to participate in a pre-employment background check and drug screen
  • Preferred: Freightliner dealership experience
  • Preferred: CIC Level I or II training
  • Preferred: Kaizen and/or Six Sigma Green Belt certification

  Benefits

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave