Service Manager - Promenade Terrace

Service/Management

Lead and develop a team
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualifications

• At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 3-5 years of experience leading a team of people in customer service, and asset maintenance
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Read, write, and speak English

What You Are

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooter
• Expert on attention to detail

What We Offer

• Expected pay rate of $80,000 – $90,000 annually + 15% target bonus opportunity
• Monthly Customer Service Satisfaction Bonuses
• Additional Benefits listed below