Service Manager

About the role

This position ensures the company's service objectives/goals are achieved, specifically ensuring customers receive prompt, high-quality product support through analysis of service revenues, costs, and improved customer satisfaction.

Responsibilities

• Train employees and customers
• Plan, assign, and direct field service technician's work
• Evaluate job performance
• Address complaints and resolve problems
• Involvement with interviewing and hiring

Requirements

• Bachelor's degree in a technical discipline (engineering, etc.) or 5 years' comparable experience, preferably in the packaging industry
• 4+ years’ experience in customer service, engineering or production
• Good understanding of company's machinery in order to effectively handle customer problems
• Working knowledge of mechanical/electrical technical applications
• Excellent verbal and written communication skills which includes presentation skill
• Good computer skills (Microsoft Office – Word/Excel)
• Good interpersonal skills and ability to successfully handle a multi-tasked role
• Some domestic and international travel may be required
• Superb time management skills
• Great communicator, persuasive and good at presenting information
• Achievable Team Player
• High proficiency in MS Office

Qualifications

• BS degree in a technical discipline (engineering, etc.) or 5 years' comparable experience, preferably in the packaging industry
• 4+ years’ experience in customer service, engineering or production
• Good understanding of company's machinery in order to effectively handle customer problems
• Working knowledge of mechanical/electrical technical applications
• Excellent verbal and written communication skills which includes presentation skill
• Good computer skills (Microsoft Office – Word/Excel)
• Good interpersonal skills and ability to successfully handle a multi-tasked role
• Some domestic and international travel may be required
• Superb time management skills
• Great communicator, persuasive and good at presenting information
• Achievable Team Player
• High proficiency in MS Office

Skills

• Technical expertise in company's machinery
• Customer service and problem-solving skills
• Effective communication and presentation skills
• Time management and organizational skills
• Ability to train and supervise others

Benefits

• Salary
• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Roth 401(k) plan with company match
• Wellness program

Pay

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match, and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment!

Schedule

There is no waiting period for benefits – you are eligible on your first day of employment!