Service Manager - Park at Westover Hills

Essential Job Duties And Responsibilities

• Oversee all maintenance operations, ensuring that the property is maintained to the highest standards of quality and functionality.
• Develop and implement preventative maintenance programs, ensuring the long-term value and efficiency of the property's systems and equipment.
• Manage the maintenance budget, track expenses, and identify opportunities for cost savings and efficiency improvements.
• Oversee the organization and inventory of maintenance equipment, materials, and supplies.
• Ensure that the maintenance shop and storage areas are clean, organized, and well-maintained.
• Supervise, mentor, and evaluate the performance of the maintenance team, including Assistant Service Managers, Service Technicians, and Senior Service Technicians.
• Provide guidance, training, and support to team members, fostering their professional development and skill enhancement.
• Delegate and oversee work assignments, ensuring that tasks are completed efficiently and to the highest standards.
• Foster a positive and collaborative work environment, promoting teamwork, communication, and a shared commitment to resident satisfaction.
• Oversee the timely and efficient response to resident service requests, ensuring that all maintenance issues are addressed promptly and professionally.
• Provide technical expertise and support to the maintenance team in diagnosing and troubleshooting complex maintenance issues.
• Monitor resident satisfaction with maintenance services, addressing any concerns or complaints in a timely and effective manner.
• Oversee the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
• Oversee the maintenance of the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
• Conduct regular inspections of the property to identify any maintenance or safety concerns.
• Ensure compliance with all applicable safety regulations and standards.
• Manage relationships with vendors and contractors, negotiating contracts and ensuring that services are delivered in a timely and cost-effective manner.
• Oversee the quality of work performed by vendors and contractors, ensuring that it meets the community's standards.

SKILLS AND EXPERIENCE

• 5-6 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• Proven experience in managing and leading a team of maintenance professionals.
• Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications are required.
• Must have in-depth knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Ability to work a flexible schedule if necessary and a willingness to be on-call for emergencies.
• Able to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.
• Strong leadership and mentoring skills, with the ability to guide and motivate others.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to prioritize tasks and manage time effectively.
• Knowledge of budget management and cost control principles.
• Must have a valid driver’s license with no major infractions in the last 12 months.