Service Manager - New (Acadia)
LSA Management · Chapel Hill, NC · 3 mo ago
On-siteManagementFull-time
About the role
Responsible for managing service delivery teams to ensure high-quality customer experiences. Oversee operations, resolve issues, and enhance team performance.
Responsibilities
- Manage and mentor a team of service representatives
- Resolve customer complaints and inquiries efficiently
- Oversee service operations to maintain high standards
- Implement process improvements to enhance team performance
Requirements
- Bachelor’s degree in Business Administration, Management, or related field
- Minimum 5 years of relevant work experience
- Proven leadership skills and ability to motivate teams
- Strong problem-solving and decision-making abilities
Qualifications
- Excellent interpersonal and communication skills
- Ability to manage multiple tasks and priorities
- Experience with CRM systems
- Proficient in Microsoft Office Suite
Skills
- Customer service orientation
- Team management
- Problem resolution
- Process improvement
Benefits
- Competitive salary package
- Flexible working hours
- Professional development opportunities
Pay
- $60,000 - $70,000 annually
Schedule
- Full-time position
- Monday through Friday, 9:00 AM - 5:00 PM