Service Manager (Mid-Atlantic Region)

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians brings unparalleled quality and service to the industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs carrying thousands of products from the best brands on the market.

About the role

Municipal Emergency Services (MES), the nation's largest provider of firefighter equipment and service, is seeking an experienced Service Manager to lead a regional field service team. This leadership role is ideal for someone who enjoys developing people, improving operations, building customer relationships, and delivering exceptional service.

Responsibilities

• Lead and coach a team of field service technicians.
• Participate in hiring processes for your assigned territory.
• Oversee scheduling and daily service operations.
• Build strong relationships with fire departments and municipal customers.
• Partner with Sales to deliver an exceptional customer experience.
• Travel regularly throughout your region to support technicians and customers.
• Monitor KPIs, improve operational performance, and drive business results.
• Take ownership of customer issues until they are resolved.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

Requirements

• 3+ years of field service leadership experience.
• Background in fire service equipment, HVAC, automotive, heavy equipment, industrial maintenance, medical equipment, utilities, or similar industries.
• College degree preferred.
• Valid driver's license (REAL-ID required for access to federal facilities).
• Ability to pass a background check and drug screening.
• Strong communication and leadership skills.
• Excellent customer service skills.
• Experience leading field service or technical service operations.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office, business software, and systems.

Qualifications

• Experience leading and managing mobile technicians (preferred).
• Experience with ERP or service management software (preferred).
• Mechanical aptitude (preferred).
• Experience managing KPIs and operational performance (preferred).

Benefits

• Salary plus Commission
• 401(k) and company matching
• Company Vehicle program
• Medical, Vision, and Dental insurance
• Flexible Savings account & Health Savings account
• Life insurance
• Disability insurance (both short and long term)
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays