Service Manager-Machine Tools
Position Overview
Methods Machine Tools, Inc. is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with prior people management experience.
Responsibilities
Team Leadership: Supervise, mentor, and motivate a team of field service technicians to deliver high-quality service.
Provide guidance and training to technicians, ensuring continuous development and skill enhancement.
Foster a positive and collaborative team environment.
Technical Oversight: Offer technical support and problem-solving assistance to field technicians as needed.
Maintain a working knowledge of mechanical, hydraulic, pneumatic, electrical, and electronic systems, including motion controls, relay logic, and Windows PCs.
Collaborate with other departments to resolve technical challenges and ensure customer satisfaction.
Operational Management: Oversee schedule creation and prioritization of service calls and technician assignments to meet customer needs and deadlines.
Monitor performance metrics and ensure adherence to service standards and KPIs.
Oversee the efficient use of resources, tools, and equipment.
Customer Relations: Act as a liaison between customers and technicians, addressing concerns and ensuring service excellence.
Ensure prompt and effective resolution of customer issues.
Build and maintain strong customer relationships through professional and responsive communication.
Administrative Duties: Maintain accurate records of service activities, technician schedules, and customer interactions.
Prepare reports on team performance, service trends, and operational improvements.
Aid in budgeting and resource planning for the field service department.
Continuous Improvement: Identify opportunities to enhance service processes and implement best practices.
Stay updated on industry trends and advancements to keep the team at the forefront of technical expertise.
Required Skill/Abilities
Superior organizational and multitasking abilities.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making capabilities in high-pressure environments.
Minimum Education And Experience
Associate’s or Bachelor’s degree in Engineering, Technical Studies, or a related field preferred; equivalent experience will be considered.
Prior experience managing or supervising technical teams is preferred.
Strong technical background in mechanical, hydraulic, pneumatic, electric, or electronic systems.
Experience with motion controls, relay logic, and Windows PCs is a plus.
Travel Requirements
Up to 20% Travel
Some international travel will be required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.