National Service Manager- Machine Tools

Key Responsibilities

• National oversight across regions.
• Direct accountability for service revenue and profitability.
• Ownership of utilization, efficiency and service KPIs.
• Leadership of training systems and process standardization.
• Critical responsibility for aligning Sales and Service.
• Customer service and conflict resolution.
• Implementing and using AI to increase efficiency and ensure the future-proofing of Service.
• Monitor and evaluate team workload and utilization to ensure effective allocation of resources throughout the year.
• Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
• Manage tools, gauges, and instruments through tool tracking system.
• Develop and maintain a skills matrix.
• Develop and execute a consistent training schedule that includes all ST’s and all vendors; maintain personnel training files.
• Develop and maintain a procedure library.
• Develop and maintain a national apprenticeship and/or internship program.
• Create new revenue streams, such as Maintenance Contracts.
• Progress and track Preventative Maintenance program to ensure profitability.
• Oversee Parts Department, Technical support.
• P&L ownership for aftermarket departments.
• Safety - Maintain safety records, reporting and adherence.
• Recruiting - oversee recruiting, hiring and onboarding of aftermarket teams.
• Evaluate market trends and service rates by geographical region.

Qualifications

• Bachelor’s degree required.
• Field Service work experience a plus.
• Service management experience a plus.
• Strong analytical skills, experience in interpreting results and drawing conclusions.
• Comfortable and quick at learning, teaching and implementing new systems and software.
• Strong team building and collaborative working skills.
• Superlative communication skills.
• An ability to exude positive yet purposeful leadership.
• Experience with Salesforce Field Service or Syteline preferred, but not required.
• Must be able to travel domestically as company needs arise to visit offices, individual ST’s, Sales management, customers, and vendors.

Compensation and Benefits

• The estimated base pay for the position is typically between $135-150k.
• In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities.
• Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!
• Time off: Vacation / Personal sick days / Company paid holidays.
• Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.