Service Manager - Land Rover Lynnwood

About the role

The Service Manager at Land Rover Lynnwood is responsible for leading the service department, fostering a positive work environment, and ensuring customer satisfaction. Key responsibilities include setting goals, coaching the team, analyzing performance, and driving revenue growth.

Responsibilities

• Set a clear vision and goals for the Service Department
• Coach, develop, engage, and motivate the team to achieve key goals and performance expectations
• Create an exceptional customer experience to drive customer loyalty
• Analyze the business to determine shortfalls and develop action plans to improve performance
• Drive the business through a high level of involvement in the day-to-day operations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Follow up with customers to obtain feedback and ensure they are satisfied with received service

Requirements

• 3 to 4 years of experience running an automotive service department is required
• High-line experience strongly preferred
• People-oriented, earn customers and employee’s loyalty with a positive and energetic personality
• Ability to build strong teams and lead by example
• Desire to recruit, coach, train and mentor service staff to exceed their goals
• Self-motivated, enthusiastic presence in a team environment
• Strong written and verbal communications skills

Qualifications

Highline experience strongly preferred.

Skills

• Leadership and management skills
• Customer service orientation
• Team building and development
• Performance evaluation and improvement
• Communication and interpersonal skills

Benefits

• Total Target Compensation: $150k - $160k (DOE)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

Competitive wages starting in the range of $109,830.00 - $156,505.00 USD annually for full time employees.

Schedule

Regular Full-Time