Service Manager - Hutt Valley

Starting salary of $81,704 per annum with work vehicle, phone, and laptop. Full time, office based in Lower Hutt.

About the role

Lead people, grow your career, and create meaningful change in the lives of others. As a Service Manager, you'll lead passionate teams that support people with intellectual disabilities to live fulfilling, independent lives. Your leadership will directly influence the quality of support people receive, helping create positive outcomes for the people we support and their whānau every day.

This is more than a management role. It's an opportunity to build your leadership capability, develop specialist expertise, and grow your career within one of New Zealand's largest and most respected community organisations. Supported by experienced leaders and a strong professional network, you'll continue to develop your skills in people leadership, coaching, service delivery, and continuous improvement.

Leading services across Upper Hutt, Lower Hutt, and Wainuiomata, you'll foster positive team cultures, build strong relationships with families and stakeholders, and create environments where both employees and the people we support can thrive. If you're an adaptable leader who is passionate about developing people and making a genuine difference, this is your opportunity to combine purpose, impact, and career growth in one rewarding role.

Responsibilities

• Lead and develop teams that support people with intellectual disabilities.
• Foster positive team cultures and build strong relationships with families and stakeholders.
• Create environments where employees and the people supported can thrive.
• Deliver outcomes while maintaining a focus on people and relationships.
• Build cultures of trust, respect, collaboration, and accountability.

Requirements

• Values-driven leadership with a focus on respect, inclusion, and empowerment.
• Relevant tertiary qualifications and a commitment to continuous learning.
• Proven experience leading and developing people through coaching and inclusive leadership practices.
• Ability to navigate complexity and deliver outcomes.
• Track record of building cultures of trust, respect, collaboration, and accountability.

Benefits

• Join a values-led organisation where collaboration, inclusion, and wellbeing come first.
• Make a lasting difference through meaningful leadership that changes lives.
• Grow your career with support towards recognised Leadership Qualifications and ongoing professional development.
• Access great benefits, including wellbeing programmes and retail discounts.
• Work vehicle, phone, and laptop provided.

Pay

Starting salary of $81,704 per annum.

About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.