Service Manager - Gettysburg, SD

C & B Operations is seeking a Service Manager for our John Deere dealership in Gettysburg, SD.

About the role

The Service Manager oversees the Service Department, focusing on maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating employees to excel.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate customer events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician skill sets and capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
• Stay current on John Deere and competitive products.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.
• Experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience with off-road, construction, lawn, or other AG heavy equipment.
• Valid Driver’s License and a safe driving record.

Qualified applicants must successfully complete a pre-employment drug test and background check.

Benefits

• Competitive pay based on experience.
• Medical, Dental, Vision, and Accident Insurance.
• Short-Term Disability and Life Insurance.
• 401K with generous match.
• Progressive Paid Time Off and Paid Holidays.
• Opportunities for growth and promotion from within, including excellent training programs.