Service Manager - Fire Protection

About the role

We are adding an experienced Service Manager - Fire Protection to join our growing Fire Protection team in Seattle, WA. The primary focus of this role is to build and lead a world-class Fire Protection Service Department centered on customer satisfaction, retention, development, and sustainable growth. The Service Manager oversees the day-to-day operations of the Service and Inspection teams, maintaining strong communication between Field Supervision, Service Coordinators, Service Sales, and Customers to ensure exceptional service quality and delivery.

Responsibilities

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry’s core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

Requirements

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred; other relevant experience will be considered.
• Demonstrated leadership and team management experience.
• Strong conflict resolution skills.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

Pay

The pay range for this position is $93,600 - $163,400 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.