Service Manager - Cortland North Tucson

About the role

The Service Manager oversees all maintenance operations, guiding preventative programs, managing workflow and staffing, and ensuring timely, high-quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Responsibilities

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Support a team of maintenance technicians, ensuring timely, high-quality completion of routine maintenance and repairs.
• Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks, inspect completed work, and step into complete hands-on repairs when necessary.
• Maintain supply and parts inventory to support timely completion of work orders.
• Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.

Requirements

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver’s license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Qualifications

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver’s license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Skills

• Technical expertise in electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Leadership and mentoring abilities.
• Proactive problem-solving and preventative maintenance skills.
• Effective communication and customer service skills.
• Organizational and budget management skills.
• Ability to work independently and as part of a team.
• Physical stamina and ability to perform maintenance tasks.

Benefits

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the property and the team.

Contact

To apply for this position, please visit our careers page and submit your application.