Service Manager Community (Branch Manager)

About the role

As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership of a branch. You will oversee branch operations with support from an operations specialist, manage a team of sales and service representatives, and build banking relationships through proactive customer outreach and service requests. This role includes opening deposit accounts, providing related banking services, lending, and identifying referrals for specialty partners.

Responsibilities

• Team Management – Manage performance and personnel functions for a team, ensuring operational soundness while executing a plan to deliver results that create value for customers and meet the bank’s financial expectations. Drive accountability through feedback and coaching to support associate development and achievement of results. Leverage the expertise of bank partners, other managers, or team members.
• Sales – Achieve individual and/or team financial, production, and relationship goals aligned with assigned metrics. Support the bank’s commitment to diverse lending by engaging with customers, prospects, and referral sources through proactive outreach. Represent the bank at community events to generate business and identify potential CRA opportunities. Use sales practices that create value for both the customer and the bank.
• Service Standards – Foster collaborative partnerships to deliver value for customers, prospects, and colleagues. Uncover sales or referral opportunities through insightful conversations. Address customer needs promptly and optimize performance by seeking coaching, supporting bank initiatives, and leveraging tools.
• Operations and Administration – Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operations, reputation, and legal aspects of customer interactions and transactions. Complete required training by deadlines. Perform general office management duties to ensure operational efficiency. Ensure transaction accuracy and operational efficiency for deposit-taking functions.

Requirements

• Bachelor’s Degree and 2 years of experience in financial services, sales, or bank operations or High School Diploma or GED and 6 years of experience in financial services, sales, or bank operations.
• Preferred: 2 years in a leadership role.
• Must possess a valid driver’s license; frequent driving to other offices and customer locations is required (bank car not provided).

Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Benefits

First Citizens Bank offers a competitive and thoughtfully designed benefits program as part of total rewards. More information can be found at https://jobs.firstcitizens.com/benefits.