Service Manager Community (Branch Manager)

About the role

As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership of a branch. You will oversee branch operations with support from an operations specialist, manage a team of sales and service representatives, and cultivate banking relationships through proactive customer outreach and service requests. This role includes opening deposit accounts, providing lending services, and identifying referrals for specialty partners.

Responsibilities

• Team Management: Manage performance and personnel functions for a team, ensuring operational soundness while executing a plan to deliver customer value and meet financial expectations. Drive accountability through feedback and coaching to support associate development and results.
• Sales: Achieve individual and team financial, production, and relationship goals. Engage with customers, prospects, and referral sources through proactive outreach. Represent the Bank in community events to generate business and identify CRA opportunities. Align sales practices to create value for both customers and the Bank.
• Service Standards: Foster collaborative partnerships to deliver customer value. Uncover sales or referral opportunities through insightful conversations. Address customer needs promptly and optimize performance through coaching and Bank initiatives.
• Operations and Administration: Comply with regulations, policies, and delegated authorities to manage risk. Complete required training by deadlines. Perform general office management duties to ensure operational efficiency. Ensure transaction accuracy and efficiency for deposit-taking roles.

Requirements

• Bachelor’s Degree and 2 years of experience in financial services, sales, or bank operations or High School Diploma or GED and 6 years of experience in financial services, sales, or bank operations.
• Preferred: 2 years in a leadership role.
• Must possess a valid driver’s license; frequent driving to other offices and customer locations is required (bank car not provided).

Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Pay

The base pay for this position is generally between $61,000 and $72,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors. Total compensation may also include variable incentives, bonuses, benefits, and other awards as outlined in the offer of employment.

Benefits

First Citizens Bank offers a competitive, thoughtfully designed benefits program to meet the needs of associates. More information can be found at https://jobs.firstcitizens.com/benefits.