Service Manager, Austin & San Antonio

I’m Tommy, CEO of A1 Garage Door. I started the company in 2007, and we’ve grown to become the largest residential garage door service company in North America, operating in 40+ markets across 20 states.

About the role

As a Service Manager, you’ll assist the Area Manager with daily tasks including scheduling, coaching, warehouse organization, inventory management, and supporting garage door service work.

You Should Apply If

• You are a master of ownership—you see a problem and solve it
• You train and coach for performance like your life depends on it
• You lead by example, leveraging the company’s vision and values
• You have a bias for action and make things happen every day
• You are self-motivated and looking to grow your career

You Shouldn’t Apply If

• You prefer working where there’s no one to talk to
• You think management is “more chill”
• Systems and software scare you

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees, including service technicians and maintenance technicians
• Handle batch/deposits, track Divvy expenses, and manage purchasing
• Monitor budgets and profit-and-loss statements
• Actively manage the fleet
• Order and organize non-inventory items
• Audit and review inventory counts for accuracy and resolve discrepancies
• Organize warehouse space, perform cleaning duties, and maintain a clean, orderly, and safe work area
• Provide performance management guidance through weekly 1:1s and as needed (e.g., coaching, PIPs, career development, disciplinary actions)
• Lead hiring events, recruiting, interviewing, and onboarding/offboarding employees
• Develop apprentices into technicians, technicians into senior technicians, and senior technicians into field supervisors and beyond

Requirements

• Minimum of 3 years of managerial experience supporting and training a team
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Ability to learn and use the current CRM system (Service Titan)
• Must be able to lift up to 50 pounds at times

Be nice! (We mean it.)

Benefits

• Medical, dental, and vision coverage
• 401K retirement plan
• Paid time off
• Weekly pay
• Internal promotion opportunities
• Company swag

Note: Benefits are not available for part-time, temporary, or contract roles.

Pay

Compensation range: $60,000 – $70,000