Service Manager

About the Role

A Service Manager POD is a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to residents and communities. This role leads and assists the team to execute all maintenance aspects of assigned communities, potentially supporting multiple communities within a region. The position requires adaptability to varying operational needs, effective time management, attention to detail, and strong customer service skills when interacting with residents, associates, and vendors.

Responsibilities

• Perform and oversee daily service requests within assigned communities, ensuring timely and high-quality completion
• Perform and oversee advanced system repairs including electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc.
• Support and execute unit turns to maintain make-ready timelines, including painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Execute daily, weekly, monthly service schedules as designated by Area Service Manager or Community Director
• Perform timely pre-move-out inspections with Community Director as needed
• Foster a culture of accountability, teamwork, and service excellence
• Provide hands-on leadership and skill development to the maintenance team to strengthen technical capability, accelerate repair timelines, and deliver quality workmanship
• Address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Area Service Manager and Community Director
• Complete and supervise detailed carpentry, drywall, and interior/exterior painting work
• Lead and participate in preventive maintenance and property improvement projects in conjunction with Area Service Manager
• Prioritize daily service assignments and provide hands-on support as needed
• Schedule and coordinate timely completion of work orders with maintenance staff and vendors
• Conduct and lead regular property inspections and take immediate corrective action to ensure vacant units, common areas, amenities, and grounds meet quality standards
• Perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
• Supervise and assist with cleaning pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Utilize personal cell phone and specified apps as part of the daily role
• Participate in the on-call rotation, as scheduled or needed
• Use personal vehicle to travel between properties and pick up supplies as assigned during work hours
• Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to company quality standards

Requirements

• 3+ years maintenance experience required
• Experience leading work crews, delegating, and staff supervision
• Experience in technical training and developing others
• High mechanical aptitude
• Able to lift and carry up to 80 pounds/36.3 kg, climb ladders, and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds/90.7 kg
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Strong knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• HVAC, CPO, EPA certification required, when applicable
• Industry designations, CAMT desired
• Ability to complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn and contribute daily
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint, and Outlook)
• Yardi, HappyCo, and Paycom experience preferred; willing and able to learn new software programs
• Follow company Mission, Vision, and Values and comply with all company policies and procedures as well as Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code/uniform and maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work overtime as requested
• Willing and able to be assigned to other company properties as needed
• Working knowledge of English; detail-oriented, well-organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation at all times
• Driver’s license, vehicle, and vehicle insurance must be valid and unexpired at all times and match the country in which you will work

Benefits

• Health & Wellness:
  • Medical, Dental, and Vision Insurance
  • Employer-paid Basic Life Insurance
  • Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
• Financial Benefits:
  • 401(k) Retirement Plan with company match of up to 4% of eligible income
  • Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
• Time Away from Work:
  • Vacation accrual, with no usage waiting period upon accrual
  • Sick time accrual, with accrued time usage eligibility after 60 days of employment
  • Nine company-designated paid holidays annually
• Housing Benefits:
  • Employee apartment discount available at company communities, subject to availability and community guidelines
• Workplace Support:
  • Company-provided maintenance uniforms
• Career Development:
  • Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications
  • Opportunities for professional growth and advancement within a nationally recognized property management company