Service Manager

About the role

As a Service Manager at United Rentals, you’ll lead a major maintenance enterprise within the Power/HVAC Division. You’ll supervise the preventative maintenance, trouble shooting, and repair of various rental equipment and support assets, including Silent Diesel Generators, Air-Cooled Chillers, Rental Industry Air-Conditioners, Desiccant Dehumidifiers, and Negative Air Machines. You’ll also manage a team of Service Technicians and Equipment Associates, motivating and coaching them to meet time and quality standards.

Responsibilities

• Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including Silent Diesel Generators, Air-Cooled Chillers, Rental Industry Air-Conditioners, Desiccant Dehumidifiers, and Negative Air Machines.
• Motivate, coach, and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Supervise Service Technicians, ensuring safety policies and procedures are followed at all times.
• Build strong customer relationships through the delivery of high quality and timely customer service.
• Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility.
• Lead, plan, measure, and continuously improve all service and maintenance performance metrics.
• Meet regularly with Branch Managers, reporting any problems and discussing possible solutions.

Requirements

• A high school diploma or equivalent.
• 3-5 years of operations and shop management experience with a background in repairing and maintaining the equipment listed above.
• Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
• Advanced knowledge of heavy equipment, the manufacturers' warranty process, and the work order/time spent accounting process.
• Experience on diesel, hydraulic, and electrical systems that allows for independent assessment and diagnosis in most situations.
• A valid driver's license with an acceptable driving record.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Paid Sick Leave
• Early Wage Access through Payactiv (US Hourly Only)
• Inclusive and welcoming culture

Why join us?

We offer best-in-class benefits and perks that support you and your family, including health and financial plans, employee discounts, career development opportunities, and more. Additionally, we provide paid parental leave, an early wage access program, and additional vacation buy-up options. We also have a robust career development program and a supportive, inclusive culture.