Service Manager

About the role

The Service Manager at Sprouts Farmers Market is responsible for inspiring and motivating a team to provide superior service, leading front-end operations, and overseeing the store in the absence of the Store Manager and Assistant Store Manager.

Responsibilities

• Positively shape the culture in the store by modeling leadership behaviors aligned with Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior customer service.
• Assist customers and listen to and resolve complaints.
• Communicate standards, expectations, and policy changes to team members.
• Coordinate and execute team member appreciation events and reward programs.
• Manage team member recruitment, training, and development.
• Oversee administrative tasks, including scheduling, cash handling, and inventory management.
• Facilitate career development conversations and support movement within the organization.
• Communicate sales promotion information and ensure proper execution.
• Ensure proper signage and maintain a clean, organized work environment.
• Address emergencies and resolve issues as needed.
• Perform other related duties as assigned.

Qualifications

• At least 21 years of age.
• A high school diploma or equivalent, with a degree in business management, marketing, retailing, communications, advertising, or a related field preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items occasionally.
• Ability to stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear appropriate personal protective equipment (PPE) consistent with the task assignment.

SkillsStrong leadership and motivational skills.

Excellent customer service and problem-solving abilities.

Effective communication and interpersonal skills.

Time management and organizational skills.

Product knowledge and merchandising expertise.

Ability to manage multiple priorities and adapt to changing circumstances.

Benefits

• Competitive pay.
• Sick time plan.
• Vacation accrual plan.
• Career growth opportunities.
• Discounts for employees and family members.
• Employee Assistance Program (EAP).
• 401(k) retirement savings plan with a generous company match.
• Short-term disability coverage.
• Paid parental leave.
• Contests and appreciation events.

Pay and Schedule

The pay range for this position is $22.50 - $36.00 / hour. Sprouts Farmers Market determines pay based on applicable experience and qualifications of the applicant.

Benefits

• Health savings account with company match.
• Flexible spending accounts for healthcare and dependent care.
• Company-paid life insurance.
• Contests and appreciation events throughout the year.

Eligibility Requirements

• May apply for certain benefits based on company and/or individual performance.
• Eligible for affordable benefit coverage, including medical, dental, and vision plans.
• Eligible for a 15% discount for you and one other family member in your household on all purchases made at Sprouts.
• Eligible for flexible schedules.
• Eligible for paid parental leave for both mothers and fathers.
• Eligible for paid holidays.