Service Manager

About the role

The Service Manager at Sprouts Farmers Market is responsible for overall customer satisfaction, leading front-end operations, and overseeing the store in the absence of the Store Manager and Assistant Store Manager. This role drives store sales, recruits, engages, and retains team members, and supports career development.

Responsibilities

• Positively shape the culture in the store by modeling leadership behaviors aligned with Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior customer service.
• Assist customers and resolve complaints in compliance with company standards.
• Champion customer service surveys and activities.
• Communicate standards, expectations, and policy changes to team members.
• Coordinate and execute team member appreciation events and reward programs.
• Organize in-store hiring events, manage the candidate pipeline, and conduct interviews.
• Staff, schedule, train, and develop team members, manage discipline and performance appraisals.
• Facilitate career development conversations and support movement within the organization.
• Communicate sales promotion information to cashiers and ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration.
• Ensure proper posting of store signage and comply with safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized.
• Foster a positive work environment while adhering to safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, stocking, and maintaining merchandise.
• Address emergencies, crises, and resolve issues as needed.

Qualifications

• At least 21 years of age.
• A high school diploma or equivalent, with a degree in business management, marketing, retailing, communications, advertising, or a related field preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items occasionally.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear appropriate personal protective equipment (PPE) consistent with the task assignment.
• Use tools and equipment such as phones, computers, mice, keyboards, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash registers, carts, and pallet jacks.

Benefits

• Competitive pay.
• Sick time plan.
• Vacation accrual plan.
• Career growth opportunities.
• Flexible schedules.
• Employee Assistance Program (EAP).
• 401(K) Retirement savings plan with a generous company match.
• Pre-tax Flexible Spending Accounts for healthcare and dependent care.
• Company paid life insurance.
• Contests and appreciation events throughout the year.
• Get Paid Every Day! with DailyPay.

Eligibility Requirements

• May apply for the following benefits:
• Bonus based on company and/or individual performance.
• Affordable benefit coverage, including medical, dental, and vision.
• Health Savings Account with company match.
• Pre-tax Flexible Spending Accounts for healthcare and dependent care.
• Company paid short-term disability coverage.
• Paid parental leave for both mothers and fathers.
• Paid holidays.