Service Manager

Responsibilities

• Develop and adhere to an annual service budget, establish realistic profit goals, and monitor key performance metrics.
• Analyze and interpret internal financial and operational reports to identify areas for improvement and growth.
• Monitor warranty expense and recovery rates to meet company objectives.
• Lead the recruitment and hiring processes for service personnel, develop and implement individual development plans, and coordinate talent acquisition efforts.
• Establish, maintain, and adhere to a priority system for scheduling all service work, ensuring timely and accurate completion of warranty and PIP claims.
• Maintain the Service Department’s equipment and facilities, and collaborate with the Store Manager to maintain building and yard facilities.
• Coordinate dealership training programs and customer clinics related to service offerings.
• Proactively introduce the dealership’s service and product lines to prospective customers through cold calls and visits.
• Cultivate and nurture existing customer relationships to ensure continued satisfaction and business growth.
• Comply with all road signs and operate company vehicles within their prescribed limits and in consideration of prevailing weather conditions.
• Adhere to all auto safety rules and regulations while performing work assignments.
• Schedule and assign jobs and work areas to employees based on their skills, knowledge, and experience.
• Conduct regular facility inspections, safety meetings, and coordinate annual safety inspections to ensure a safe working environment.

Qualifications

• Bachelor’s degree in Business, Management, or related field preferred; equivalent work experience may be considered.
• Minimum 5+ years of service management or supervisory experience within heavy equipment, construction machinery, or related dealership/service environments.
• Proven track record of financial management, including budgeting, forecasting, and achieving departmental profit goals.
• Experience overseeing warranty administration and compliance with manufacturer requirements.
• Must be at least 21 years of age with a valid driver’s license and acceptable driving record.
• Ability to travel locally for customer visits and business development.
• Professional demeanor, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.

About Sonsray

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

• We value all employees, their contributions, and most importantly, their ideas!
• We know that the key to moving mountains is teamwork.
• We offer medical coverage (PPO + HSA options), dental, vision, and life insurance, 401K with competitive employer contributions, uniforms provided annually, and more.
• We have an open-door policy, fostering a collaborative environment with active owner and management involvement.
• We emphasize company growth and employee development.

Contact Us

If you have questions, contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830.