Service Manager

Rush Truck Centers is the largest network of commercial vehicle dealerships across the US, representing truck and bus manufacturers including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. We offer a rewarding career as a leader in the transportation industry, with opportunities to grow as we expand our network of locations and services.

About the role

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.
• Perform any other duties as requested by leadership.

Requirements

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Benefits

• Exceptional compensation and benefits.
• 401K and stock purchase plan.
• Performance-based incentives.
• Training and opportunity for advancement.
• Positive, rewarding culture that appreciates excellence, integrity, and a good attitude.

Pay

Minimum Pay Rate: USD $80,000.00/year
Maximum Pay Rate: USD $120,000.00/year