Service Manager

About the role

Manages truck/trailer maintenance for one or more operations. Directs service operations and supervises technicians and support staff. Maximizes equipment utility, customer satisfaction, and operational profitability while operating in accordance with the Company's organizational values, applicable laws, regulations, and policies.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Manage the service operations and financial performance at more complex facilities.
• Assist in creating and monitoring the service budget.
• Organize, plan, and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
• Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity to identify opportunities for improvement.
• Develop and implement new processes to better meet established organizational needs and operational goals.
• Manage purchasing of parts, tires, oil, shop supplies, and services utilizing Ruan national account programs and manage inventories.
• Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors, and Ruan personnel.
• Ensure compliance with company rules, DOT, OSHA, EPA, DOL, and other government regulatory agencies. Maintain current permits on vehicles.
• Develop and maintain positive working relationships with customers, on-site personnel, vendors, and all levels of Ruan personnel.
• Maintain shop facility to company standards.
• Perform other job-related duties and special projects as required.