Service Manager

About the role

Manages truck/trailer maintenance for one or more operations. Directs service operations and supervises technicians and support staff to maximize equipment utility, customer satisfaction, and operational profitability.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Manage the service operations and financial performance at more complex facilities.
• Assist in creating and monitoring the service budget.
• Organize, plan, and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
• Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity to identify opportunities for improvement.
• Develop and implement new processes to better meet established organizational needs and operational goals.
• Manage purchasing of parts, tires, oil, shop supplies, and services utilizing Ruan national account programs and manage inventories.
• Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors, and Ruan personnel.
• Ensure compliance with company rules, DOT, OSHA, EPA, DOL, and other government regulatory agencies. Maintain current permits on vehicles.
• Develop and maintain positive working relationships with customers, on-site personnel, vendors, and all levels of Ruan personnel.
• Maintain shop facility to company standards.
• Perform other job-related duties and special projects as required.