Service Manager

About the Role

As an Orkin Service Manager, you’ll ensure top-notch service from the industry leader with nearly 125 years of expertise. You’ll balance technical acumen with soft skills like empathy and integrity to protect homes and businesses while training and developing Orkin Pros. Your commitment to exceeding customer expectations drives revenue growth and opens opportunities, including an annual rewards trip for top performers. This role offers career growth, comprehensive benefits, and the chance to volunteer in your community.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management and lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic service.
• Champion innovation by supporting the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to drive efficiencies and productivity.
• Participate in community service projects that improve your local area.

Qualifications

• Field Service experience is highly preferred.
• Ability to coach and mentor employees at varying experience levels.
• At least two years of lead experience.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with clients.
• Strong problem-solving skills and the ability to think quickly and efficiently on your feet.

Work Environment

• Must meet physical job requirements and safely perform duties with or without accommodations, including:
• Safely using a ladder within the manufacturer's weight capacity.
• Occasionally lifting and carrying up to 50 lbs.
• Safely accessing crawl spaces, attics, confined spaces, rooftops, etc., including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Wearing personal protective equipment (PPE), which may require an OSHA-compliant respirator.
• Willingness to work in various weather conditions.

Benefits

• Competitive earnings and a company vehicle with a gas card.
• $60,000 - $70,000 annual salary.
• Company-provided iPhone and iPad with sales software.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.

Why Orkin?

• Opportunity for career growth in a reliable, recession-resistant industry.
• Service-oriented mindset focused on building customer loyalty and trust.
• Commitment to teamwork, continuous learning, and leadership development.
• Join a mission-driven company that values Safety, Professionalism, Empathy, Integrity, and Innovation.
• Support for community involvement and volunteer opportunities.