Service Manager

About the Role

The Service Manager oversees the Service department's success at a branch, supervising District Managers and ensuring customer satisfaction, team development, and operational efficiency.

Responsibilities

• Recruit, train, motivate, and develop a high-performing team of District Managers and Service Representatives, fostering a positive environment and ensuring adherence to policies.
• Ensure exceptional customer service through regular visits, problem-solving, and maintaining strong client relationships.
• Oversee all service operations, including new account installations, route organization, and safety compliance.
• Manage department costs, monitor competitive activity, and support growth initiatives like promotions and upselling.
• Ensure vehicle maintenance, safety standards, and departmental compliance with policies.
• Collaborate with other branches and support personnel as needed.

Requirements

• High school diploma or equivalent.
• 3+ years in the textile service industry.
• Valid driver’s license with a clean record.

Skills

• Strong leadership, customer service, communication, and time management skills.
• Ability to perform physical activities like lifting up to 75 lbs and operating vehicles safely.